FAQ's

Frequently Asked Questions

What are natural products?

Natural products are items made from ingredients derived from nature, without synthetic additives or artificial substances.

How should I store natural products?

Store in a cool, dry place away from direct sunlight to maintain freshness and potency.

Are your products cruelty-free?

Yes, we do not test on animals, and our products are cruelty-free.

Can I use your products if I have allergies?

We recommend reviewing the ingredient list for potential allergens. If you have specific allergies, consult with a healthcare professional before use.

Are your products safe for sensitive skin?

Many of our products are formulated for sensitive skin. However, we recommend doing a patch test first to ensure compatibility.

What should I do if I experience a reaction?

If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

How can I contact customer service?

If you have any questions or concerns about your order, please contact our customer support at shaynaturale@shaynaturale.com or by calling 323-244-6140, and we’ll be happy to assist you.

Do you offer refunds?

All sales are final, and we do not offer refunds. Please refer to our refund policy for more details.