DO EVERYTHING WITH LOVE
Frequently Asked Questions
Are these products allergen free?
Our products are made from natural ingredients that do not contain allergens, synthetics, parabens, or silicone. We use essential and natural oils. If you require an ingredient list for a specific allergy, please contact us via email at shaynaturale@shaynaturale.com
When will I receive my order?
Please allow 7-10 days for delivery. Due to current COVID related issues there may be a slight delay. Tracking is provided for all orders. Should you need to follow up on an order please contact us at shaynaturale@shaynaturale.com
Do we offer rush delivery?
Yes, you have the option of choosing faster delivery at checkout. Should any delay occur please contact us.
How do I check the status of my order?
If you have any questions regarding your order, please contact us at shaynaturale@shaynturale.com. Be sure to provide your order number and name in the subject line.
What is your refund Policy?
We strive to satisfy every customer. The nature of our product does not allow for returns or store credits. All sales are final. If you have questions please reach us via email at shaynaturale.shaynaturale.com
What if I have other questions?
We LOVE to hear from you! We have many options, reach us via email at shaynaturale@shaynaturale.com or DM us on instagram @shaynaturale. Visit the “contact us”page on our site.